Frequently Asked Questions

Everything you need to know about your xTool experience in Europe.

Which European countries do you ship to?

We ship to most countries within the European Union, including Germany, France, Italy, Spain, and the Netherlands. Shipping costs and delivery times vary depending on the destination and warehouse location.

What is the standard warranty for xTool machines?

All xTool laser cutters and engravers purchased through our official European store come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.

Are customs duties included in the price?

For orders shipped from our EU-based warehouses to EU member states, no additional customs duties or import taxes will be charged upon delivery. VAT is calculated based on the shipping destination at checkout.

What is your return policy for electronics?

We offer a 30-day return window for unused and unopened items in their original packaging. If the machine has been used, a restocking fee may apply depending on the condition of the return.

Which payment methods are accepted?

We accept a wide range of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible financing in supported regions.

How can I access technical support for my laser engraver?

Our dedicated technical support team can be reached via email or through our online help center. We also provide extensive video tutorials and a community forum to assist with setup and troubleshooting.